FAQ & Support
Q	What Format are the Movies in?
A	Windows Media High Definition (1440x1080), Standard Definition (720x576) and DivX Standard Definition (720x400)
Q	The High Definition WMV files look 'squashed' sideways, Why?
A	You need to have the latest version of Windows Media Player as the older versions do not seem to show them in true widescreen format. Latest Windows Media Player available here->
Q	I cannot see the flash trailers on the individual movie details page, what do I do?
A	If you are using Internet Explorer a yellow bar will appear at the top saying that Active X has been blocked for security. Click that bar and allow Active X to run. The movie will then appear in the top left box. Alternatively use another browser such as Firefox.
Q	How Often do you Update?
A	We update the galleries once a week on a Tuesday (with stills from the next movie) and the movies once a week on a Friday.
Q	How do I cancel my recurring membership?
A	You can cancel your recurring membership here:> Cancel Membership
Q	It appears my user name has been suspended, what do I do?
A	Send an e-mail to support@ballbustinguniverse.com quoting your username and we will investigate and respond to you as soon as possible. Please allow 24 hours for a reply due to time differences.
Q	I have forgotten my user name and/or password, what should I do?
A	Send an e-mail to support@ballbustinguniverse.com quoting the e-mail address you signed up with and we will reply with your details to you as soon as possible. Please allow 24 hours for a reply due to time differences.